Help and FAQ
How it works
- Explore books and stories in the Classroom. Open a title to view its watermarked preview.
- Choose a one-time digital purchase or, when available, an eligible family plan. Physical products are separate.
- Use your adult account to manage your library, child profiles and saved work.
- Print purchased pages or open the interactive edition. Adults choose the content and games each child can access.
Do I need an account to browse?
No. You can explore the Classroom, view watermarked previews and play the publicly available games without an account.
What does a digital title purchase include?
A one-time digital title purchase includes the personalised printable PDF and interactive access to that title. The PDF is prepared after payment. Physical editions are purchased separately.
How is a subscription different?
A subscription provides access to eligible titles while the plan is active. One-time purchases remain yours when a subscription ends. Saved work and profiles are retained after subscription access ends.
Does my child need an email address?
No. An adult owns the account and manages child profiles. Children use a profile under that account, not a separate commercial account.
Is there advertising?
The child-facing experience has no third-party advertising. Paid titles, subscriptions, institutional licences and physical products fund Souf at School.
My PDF is still being prepared. What should I do?
Check Orders and Downloads in your adult account. Preparation is asynchronous. If the order reports a failure or remains unresolved, contact us with the order number, not payment details.
Can a school use Souf at School?
Institutional access uses an annual licence with active student seats. Teacher and administrator access is included. Contact us through For Schools and Institutions to discuss access.
Need more help?
Tell us which page or order is involved. Do not include passwords or payment-card details.
Contact